Introducing: Play Safe
We’re excited to announce the launch of Play Safe, a new video series educating users and the broader public about Grindr’s safety policies and practices.
Grindr has a world-class moderation and customer experience team that has made significant investments in user safety on the platform over the past few years. Play Safe is designed to raise awareness of Grindr’s many safety features, and to introduce the Customer Experience team to our users and with people around the world.
The campaign is comprised of quick, fun videos featuring real life members of Grindr’s Customer Experience team alongside RuPaul’s Drag Race icon Kandy Muse, who plays a new hire at Grindr helping to debunk Customer Experience misconceptions, spotlight the work of the Customer Experience team, and make safety issues more approachable and engaging for users.
The following safety features are included in the first installment of Play Safe:
- The ability to mute, block, and report bad actors on the app in order to have a safer, better experience. Reports are reviewed 24/7 by a team of human moderators who have been trained on LGBTQ-specific cultural sensitivities and gender-inclusive content moderation.
- Features that allow users to verify each other before meeting up to avoid catfishing, such as audio chatting and video chatting.
- Grindr’s moderation team, which operates with more than 99% accuracy and conducts frequent internal audits to ensure that moderation decisions are as fair and accurate as possible.
Grindr works day-in and day-out to make our app a place where the LGBTQ community can feel safe and supported, because we know that’s not always true of the world at large. Play Safe is the first in a series of videos spotlighting Grindr’s work around user safety and privacy—stay tuned for future episodes.