PRIVACY RIGHTS REQUESTS

Last Updated: 2022-07-06

Below are the metrics for all privacy rights requests received globally by Grindr in the prior calendar year.

Privacy Right

Number

Number of Access Requests1 Received

1,949 (via customer support) / 230,348 (via the “Download My Data” tool)

Number of Access Requests Complied With

415 (via customer support) / 73,232 (via the “Download My Data” tool)

Number of Access Requests Denied

1,534 (via customer support)2 / 157,116 (via the “Download My Data” tool)3

Number of Erasure Requests4 Received

1,791 (via customer support)5 / 46,340,021 (per backend data)6

Number of Erasure Requests Complied With

182 (via customer support) / 46,340,021 (per backend data)

Number of Erasure Requests Denied7

1,609 (via customer support)8 / 0 (per backend data)

Number of Requests to Opt-out Received

823 (via customer support)9 / 132,039,958 (via OneTrust)10

Number of Requests to Opt-out Complied With

823 (via customer support) / 132,039,958 (via OneTrust)

Number of Requests to Opt-out Denied

0 (via customer support)11 / 0 (via OneTrust)

Mean Number of Days to Respond12 to Access Requests13

2.6

Mean Number of Days to Respond to Erasure Requests14

0.4

Mean Number of Days to Respond to Requests to Opt-Out15

0.6

1“Access requests” correspond to “requests to know” under the CCPA.

2This number includes requests denied by customer support and also requests where a user contacted Grindr with an access request, was provided instructions with how to complete the access request independently (i.e., via the “Download My Data” tool), then did not reply with the action they took (e.g., changed their mind, downloaded their data independently). As a result, this number could also include access requests that were then complied with through the in-app “Download My Data” process.

Note: access requests are only denied when Grindr does not contain any record of the user or the user did not complete the appropriate account verification procedures.

3This number includes requests that are considered “abandoned” (i.e., a request is submitted through the “Download My Data” tool but the user fails to submit the verification code in order to securely receive the data files).

4“Erasure requests” correspond to “requests to delete” under the CCPA.

5Represents the number of times a user requested deletion of their account by contacting Grindr customer support.

6Represents the number of times a profile was requested to be deleted (per backend data).

7Erasure requests are only denied when Grindr does not contain any record of the user or the user did not complete the appropriate account verification procedures.

8This number includes denied requests and also the number of times a user contacted Grindr with an erasure request, was provided instructions with how to complete the account erasure independently, then did not reply with the action they took (e.g., changed their mind, deleted the profile independently).

9Represents the number of times a user requested an opt-out from at least one processing purpose by contacting Grindr customer support.

10Represents the number of times a user requested an opt-out from at least one processing purpose as presented by Grindr's consent management platform, OneTrust.

11Opt-out requests are only denied when Grindr does not contain any record of the user or the user did not complete the appropriate account verification procedures.

12“Respond” corresponds to “substantively responded” under the CCPA.

13,14,15Corresponds to the mean number of days taken by Grindr customer support to respond to such requests.