PERSONAL INFORMATION WE COLLECT AND DATA RETENTION
Last updated 2022-07-06
PERSONAL INFORMATION WE COLLECT
We start to collect Personal Information as soon as you start interacting with
the Grindr Services on the web, by downloading the app, liking us on social
contacting us directly. We may collect Personal Information directly from you,
directly from your device, or from third-parties
[LEARN MORE] . We have to collect some Personal Information from you in order to
provide you with and operate our services; sometimes providing Personal
Information is optional.
PERSONAL INFORMATION YOU ARE REQUIRED TO PROVIDE
While the following provides examples of the Personal Information that Grindr
collects, note that not all Grindr Services collect all of the data listed
In order to use the Grindr Services, you are required to provide Personal
Information (i.e., email or a third-party social log-in like Facebook or
Google, phone number, and date of birth) for account registration and
authentication and/or verification purposes. If you utilize a third-party
social log-in, the third-party provides us with access to certain
information that they have about you (e.g., display name and email address)
for authentication and account creation purposes. We may collect
government-issued identification, postal address, signature, and phone
number to assist with account authentication processes (e.g., password
changes, email address updates, underage ban appeals, and profile deletions
when a user no longer has access to their Grindr account or the email
address used to create it) and we may also collect email address and a
photo of yourself (i.e., a “selfie”) to verify impersonation reports.
PERSONAL INFORMATION YOU HAVE THE OPTION TO PROVIDE
Profile Information. When you create a Grindr account, you
choose to provide us Personal Information about yourself for your public
Grindr profile. For example, you may voluntarily provide your Personal
Information, such as your photos, display name, content in your “About Me”
section, tags you may wish to include in the “My Tags” section, stats
(including your age, height, weight, body type, position, ethnicity,
relationship status, “My Tribes”), expectations (i.e., “I’m Looking For”,
“Meet At”, “Accepts NSFW Pics”), identity (including Gender and Pronouns),
self-reported sexual health information (including HIV status and Last
Tested Date - see below for more information), social links (including
Instagram username, Spotify top songs, Twitter handle, and Facebook
username), and any other information that you choose to add to your profile
on the Grindr App (collectively “Profile Information”). As the Grindr
App is a social networking platform that is designed to allow users to
connect and share information, when you use the Grindr Services, your
Profile Information is public, meaning other users of the Grindr App can see
your Profile Information and other Personal Information (including Personal
Information that could be considered “sensitive” in some jurisdictions and
contexts, such as your sexual health information) posted by you. For
example, other users can search for you, search for your profile
characteristics, see if you’ve viewed their profile, or see you listed as
being within their vicinity. Users of the Grindr app may be able to
determine your identity based on what you share in your Profile Information
as well as in chats. Do not include information in your profile that you
want to keep private. For example, if you do not want your HIV status to be
known, you should not include that information in your Grindr profile. You
should carefully consider what Personal Information to include in your
Grindr profile, and you can review and change that information at any time
by accessing the “Edit Profile” section of the App.
Note on sexual health information, including HIV Status/Last Tested
At the recommendation of HIV prevention experts and the community of Grindr
users, we give you the option of publishing certain self-reported health
characteristics, such as your HIV status and/or Last Tested Date, in your
public Grindr profile. Grindr uses Last Tested Date to send you periodic
reminders to get tested if you choose to opt in to receiving this reminder.
If you choose to include this information in your profile, it will become
public to other users of the Grindr App. As a result, you should carefully
consider whether you want to disclose your HIV status and/or Last Tested
Date. You can review and change your HIV status and/or Last Tested Date
information at any time by accessing the “Edit Profile” section of the App.
Feedback/Support-Related Information. If you provide us
feedback or contact Grindr customer support, we collect your name and email
address and possibly other Personal Information (e.g., IP address), as well
as any other content that you send to us in order to reply and address any
issue. If you contact customer support, we also collect and retain certain
technical diagnostic data, such as your phone model.
Social Features. The Grindr Services include features that
permit interactions that you initiate between the Grindr Services and
third-party websites or services, including third-party social networks
(collectively "Social Features"). For example, you may include a link to
your Instagram and/or Facebook accounts from within your Grindr Profile. If
you use Social Features on the Grindr Services, both Grindr and the
third-party services that operate those Social Features may have access to
certain Personal Information about you and your use of both the Grindr
Services and theirs. The Personal Information collected and stored by
third-parties remains subject to those third-parties' privacy practices,
including whether the third-parties continue to share Personal Information
Mailing List-Related Information. If we collect your email
address and you opt into our mailing list, we may send you Grindr news,
Grindr Services information and updates, and third-party offers. You always
have the option to unsubscribe through a link in the footer of these emails.
We may still send you service oriented emails related to your account.
Survey and Interview-Related Information. When you
participate in a survey, you provide us additional Personal Information
through the survey. If the survey is provided by a third-party service
the survey experience, applies to the collection, use, and disclosure of
your information. Similarly, from time-to-time, we ask users to help us
improve our Services by volunteering for interviews, including via video. We
use a third-party to support these interviews.
Photos, Videos, and Audio. We may collect audio,
electronic, visual, or similar information if you enable video or photo
features in Grindr Services. If you upload a photo, video, create an Album,
or send an audio message while using the Grindr Services, you will be
required to permit Grindr to access your camera, photo gallery, and/or
microphone in which case Grindr will have access to the photos and videos
stored in your photo gallery. Grindr also offers the ability to send
recorded videos or to engage in live audio and video chats. After you start
a chat with another Grindr user, you can send recorded videos or participate
in a live audio or video call with that user.
Location and Distance Information. We may collect your
precise location ("Location") to determine your distance from other users
(“Distance Information”). The Grindr App is designed to allow users to share
Distance Information. Distance Information is public and indicates to other
users of the Grindr App the distance you are in feet or meters from them.
Your Distance Information will be displayed in your profile in those users'
search results should you elect to display your relative distance. Should
you choose not to allow the Grindr App to access your Location, certain
features of the Grindr Services (such as displaying nearby user profiles or
features that include Location Sharing) will not function properly. Note
that Grindr App users can use the “Explore” feature to search for other
users in a geographic location outside of their immediate location.
Sophisticated users who use the Grindr App in an unauthorized manner, or
other users who change their location while you remain in the same location,
may use Distance Information to determine your exact location and may be
able to determine your identity. You may choose to hide your Distance
Information; however, the Grindr App will continue to sort and display your
profile based on your relative distance from other users.
Accordingly, even if you choose to hide your Distance Information, others
may nevertheless be able to determine your Location. You may also revoke
this permission and disable the location services on your device on an
iPhone by going to Settings> Privacy> Location Services> Grindr and
on an Android device by going to Settings> Location> Grindr>
Location Sharing in Chat. You can share your
current Location with another user via a chat message through the
Grindr Services. The Location you share is not updated once shared. You can
revoke your consent to sharing this Location at any time by utilizing the
in-App “Unsend Location” button.
Messages. When you send a message to other users using
the Grindr Services (which could include content such as photos, location,
audio, video, emojis, giphys, reactions, etc.), we may collect Personal
Information that includes the content of the message. If you send messages,
you will be providing the user who views your message (and Grindr) with your
Personal Information. Don't send messages or share content that you wouldn't
want someone to save or share as users may save content or copy it outside
the Grindr Services. We store chat messages on our servers in accordance
with our retention policy; however, chat messages may also be stored locally
on devices. Therefore, if you choose to delete your account, messages you
sent to another user may still be available on that user’s device. Do
not share your Account Credentials through messages, or any other
Personal Information that you don’t want other users to know about you.
PERSONAL INFORMATION WE RECEIVE FROM YOUR DEVICE WHEN YOU USE THE GRINDR
User Activity. We collect certain Personal Information that
is generated through your use of the Grindr Services. This Personal
Information includes, among other things, information about whose user
profiles you have viewed, purchases through the Grindr Services, how you’ve
interacted with the Grindr App, and how you communicate with other users.
Hardware and Software Information. We collect certain
hardware and software information about you and your device such as device
make, device model, device IDs (i.e., Identifier for Vendor (IDFV) and
Android ID), carrier, data connection type, browser type, operating system,
IP address, domain name, date/time stamp for your visit, device/operating
system orientation, app crashes, device advertising identifiers (e.g.,
Google’s GAID and Apple’s IDFA which can be reset by going to your device’s
setting). All of the foregoing is collectively known as “Hardware and
Cookies, Log Files, and Other Tracking Technologies. We use
cookies and URL information to gather information regarding the date and
time of your visit. If you choose to disable cookies, some features of the
Grindr Services may not work as expected. For more Information regarding
cookies and other tracking technologies, please see Cookie Information.
PERSONAL INFORMATION WE RECEIVE FROM THIRD-PARTIES
Purchase Information from Third-Party Payment Processors.
We use various third-party payment processors, including Google Play, Apple,
and Stripe. When you choose to make a purchase through the Grindr Services,
you submit Personal Information such as your name, payment card information,
billing information, address, telephone number, and e-mail address to one of
our third-party payment processors. Grindr does not process payment card
information directly; however, our third-party payment processors may
provide certain information to us (e.g., your name, address, partial payment
card number, and e-mail address).
Consent Preferences. Grindr utilizes OneTrust as its
consent management platform to provide you with control over the data you
permit us to share with third-party advertisers and analytics partners. As a
result, Grindr receives your consent preferences from OneTrust. You can read
Third-Party Platform Information. If you utilize a
third-party social log-in (e.g.,
Google), the third-party provides us with access to certain information that they
have about you for authentication and account creation purposes (e.g.,
display name and email address) which we use for the above mentioned
purposes. We may also access information contained in tracking
technology placed on your device by the third-party platform. Remember, when
you elect to create a Grindr account via a third-party, you are also giving
them Personal Information, so we recommend you read their privacy policies
which control how they use your information and which may also provide
additional data management tools you can use.
We retain your Personal Information for no longer than is necessary to fulfill
the purposes for which the information was collected or as otherwise permitted
or required by applicable law or pursuant to Grindr
Terms and Conditions of Service and/or Grindr
Community Guidelines. Grindr generally retains data provided by users (such as account
registration information, Profile Information and message content) and data
generated from users (such as activities of users on the App) for as long as
an account is active - this helps us provide a seamless user experience and
facilitate features (e.g., storage of chat messages on Grindr servers for
cross-device use of Grindr profiles for users with active accounts).
If you decide to delete your account, your Personal Information will no
longer be made available via the App and will generally be deleted
within 28 days, unless the data must be retained:
To evidence decisions made to protect the safety of our users (e.g., if we
ban an account, we keep some information to document the reasons for, and to
maintain, the ban, including log-in information, photo, display name,
reports against the user, and message content).
To support information security, fraud prevention and anti-spam
efforts, and to protect the overall safety and vital interests of our
users (e.g., login and signup behavior for security purposes and
interactions with our APIs to help in the prevention of fraud).
To comply with our Legal Obligations (e.g., information related to
purchase history to support tax and accounting purposes, to support a valid
legal subpoena, or a request asking us to preserve or produce information).
To support the ways we process Personal Information under certain legal
bases (i.e., for our own legitimate interests, like a device identifier
(i.e., IDFV and Android ID) for internal reporting and metrics for a period
of up to two years).
Server-side and Local Storage: Grindr is transitioning
to the storage of chat messages on its servers to support the use of the
Grindr Services across multiple platforms and devices, which will result in a
longer retention in compliance with our data retention policy. However, chat
messages, including images and recordings, may still be retained locally on
user devices and may still be retained on the recipient’s device even after
the information is no longer available on Grindr’s servers.
Data Sources. All of the Personal Information we collect
about you is provided by you, the user. Grindr may also collect this
information from other sources, including:
Open ID Providers: Grindr partners with
OpenID providers, such as Facebook, Google, Apple, and possibly others in
the future, to allow users an option to create and authenticate their Grindr
account through those services. In some cases, as part of the account
linking process with the OpenID partner, we may receive information about
you from those partners. Please consult that partner’s instructions on how
to remove account access from Grindr.
Device: There may be information that Grindr collects
from the Mobile OS (Operating System) or web browser (e.g., your location).
This collection usually first requires your consent for our Services to do
Third-Party Apps: Third-party applications that Grindr
partners with to help facilitate our Services (e.g., Google, Apple, Braze,
Appsflyer, ZenDesk, etc.).